404-519-5652 |    Mon-Sat: 11am-7pm, Sun: 12pm-6pm

Frequently Asked Questions | Phone Repairs Plus | Expert Repairs & Trusted Services in Atlanta

How quickly can you repair my device?
At Phone Repairs Plus, we understand how important your devices are to your daily life. That’s why we specialize in fast, efficient, in-store repairs for all smartphones, tablets, laptops, gaming consoles, and smartwatches. Most repairs, such as iPhone screen replacements, are completed in as little as 30 minutes, depending on the complexity and parts availability. For more extensive repairs, we aim for a turnaround time of no longer than 3 business days. Walk-ins are welcome, but appointments are recommended for the best service. Click Here to schedule your appointment now.
How do I know my device is in safe hands?

Your trust is important to us. At Phone Repairs Plus, we have stringent data protection measures to ensure your sensitive information is safe. Our technicians are extensively trained, and all employees undergo thorough background checks for your peace of mind. While we recommend you back up and erase your personal data before bringing in your device, our secure processes ensure your data is not accessed or altered without your permission. Need your access code for testing? It will only be handled by your assigned technician. Rest easy knowing your device is treated with the highest level of care.

Do you guarantee your repair services?

Yes! At Phone Repairs Plus, we offer a 30-day warranty on all repairs. If the same issue occurs within 30 days of the original repair, simply return the device with your repair receipt, and we’ll fix it for free. Please note that our warranty does not cover physical damage such as a cracked screen, water damage, unauthorized tampering, or repairs by third parties.

Our warranty is designed to give you peace of mind and confidence in the quality of our repair work. However, the warranty is null and void without the repair receipt, so please keep it safe. Additionally, while we take every precaution to preserve your data, any personal data loss during the repair process cannot be guaranteed.

We stand by the quality of our work and ensure that your devices, whether it’s an iPhone, tablet, or laptop, receive expert care. For any warranty-related inquiries, reach out to our team via call or text at 404-519-5652 or email us at phonerepairsplus@hotmail.com.

What are your store hours and contact options?

We’re here to serve you with flexible hours and multiple ways to connect. Visit us at Phone Repairs Plus, located inside Northlake Mall, Upper Level, Main (Footlocker) Entrance: 4800 Briarcliff Rd. NE Ste 2032, Atlanta, GA 30345

Our store hours are:

-- Monday - Saturday: 11 AM to 7 PM --

-- Sunday: 12 PM to 6 PM --

You can contact us via:

-- Phone/Text: 404-519-5652 --

-- Email: phonerepairsplus@hotmail.com --

Whether you need pricing information, repair updates, or assistance with scheduling an appointment, we’re always happy to help.

Can I purchase certified pre-owned phones and accessories at your store?

Absolutely! Phone Repairs Plus offers a selection of certified pre-owned smartphones, tablets, and other devices, rigorously inspected for performance and quality. Each device comes with a 30-day warranty for added peace of mind. Need accessories? We stock premium phone cases, chargers, screen protectors, and more to keep your devices protected and running smoothly. Visit us in-store to explore our inventory, or call or text us at 404-519-5652 to inquire about availability.

Will you erase my device data during repairs?

At Phone Repairs Plus, we prioritize your data privacy and integrity during every repair service, whether it’s an iPhone screen replacement, smartwatch repair, or fixing a tablet or laptop. Your device's data will remain untouched unless a software update, factory reset, or flashing is required to complete the repair. In these cases, we’ll contact you first to obtain explicit consent before proceeding.

For your peace of mind, we recommend backing up and erasing personal data before bringing in your device, especially for repairs involving software diagnostics. However, if you prefer not to erase your data, rest assured we will handle your device with the utmost care to ensure your files are preserved. Our expert technicians use secure and professional practices to protect sensitive information, giving you confidence in our services.

Whether you’re visiting us for a Gaming console repair, an iPhone Cracked Screen Replacement, or hardware fixes, you can trust that Phone Repairs Plus values your data and takes every step to maintain its safety.

What should I do if I have questions about your services?

If you need more information about any of our services, such as device repairs, certified pre-owned devices, or the latest accessories for smartphones and tablets, our friendly and knowledgeable customer service team is here to assist. We provide guidance on pricing, repair options for various brands, and accessory recommendations tailored to your needs.

Contact us during business hours (11 AM - 7 PM Mon-Sat and 12 PM - 6 PM Sun):

-- Call or Text: 404-519-5652 --

-- Email: phonerepairsplus@hotmail.com --

Visit us at our convenient location inside Northlake Mall, Atlanta, GA 30345, for a hands-on look at our services. Whether you’re booking an appointment or seeking updates on your repair status, our team is equipped to provide you with timely and accurate assistance.

Do you repair devices from all major brands?

Yes! At Phone Repairs Plus, we specialize in repairs for all major brands, including Apple, Samsung, Google, LG, Motorola, Huawei, and more. From iPhone screen replacements and Samsung battery repairs to Google Pixel camera fixes, our expert technicians are equipped to handle devices of various makes and models. Whether it’s a smartphone, tablet, or laptop, we’ve got you covered.

What types of accessories do you offer for phones and tablets?

We offer a wide selection of premium accessories to keep your devices protected and functional, including:

-- Durable phone cases and screen protectors. --

-- High-speed chargers and power banks. --

-- Wireless headphones and earbuds. --

-- Car mounts and stands for hands-free use. --

Visit us in-store to browse our collection and find the right accessories for your device.

Can I sell or trade in my device?

Yes, we accept trade-ins and purchases of select devices at Phone Repairs Plus. To qualify, your device must be unlocked, fully paid off, and in good condition. If you're looking to sell or trade-in your smartphone, tablet, or other gadgets, visit us for an evaluation. We'll provide a competitive offer based on your device’s current market value. You can use the trade-in value toward repairs, pre-owned devices, or premium accessories. Recycling your old devices with us is a smart and eco-friendly way to reduce e-waste while getting value in return.

What payment options do you accept?

At Phone Repairs Plus, we aim to make payment easy and convenient for our customers. We accept a variety of payment methods, including cash, credit cards, debit cards, contactless payments like Apple Pay and Google Pay, and now Zelle for secure bank transfers. Our flexible payment options ensure a hassle-free experience when paying for device repairs, certified pre-owned phones, or accessories.

Whether you're paying in-store for an iPhone screen replacement, tablet repair, or premium accessories, you can count on seamless payment methods designed for your convenience.